Privacy Policy
Last updated: 5/16/2026
1. Introduction
Welcome to FluencyX. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website or use our mobile applications (available on the Apple App Store and Google Play Store), and tells you about your privacy rights.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: Includes first name, last name, and username.
- Contact Data: Includes email address.
- User Content: Text inputs, OET writing samples, diagnostic tests, and practice history submitted through the app to be processed by our AI engines.
- Technical Data: Includes IP address, device type, operating system (e.g., iOS, Android), device identifiers, and browser type.
- Usage Data: Includes information about how you use our website and mobile applications.
3. How We Use Your Data
We use your personal data in the following circumstances:
- To provide, operate, and maintain our services and AI assessment tools.
- To process your practice writing samples to generate scores, audits, and feedback.
- To manage your user account and provide customer support.
- To process payments (handled securely via third-party providers like Stripe, Apple, or Google).
- To comply with legal obligations.
4. Data Retention and Deletion
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Account Deletion (App Store Requirement): You have the right to request the complete deletion of your account and all associated data. You can initiate this process directly from within the mobile app settings, via our website, or by emailing us at [email protected]. Please see our Account Deletion page for detailed instructions.
5. Third-Party Services and App Stores
Our mobile applications are distributed via the Apple App Store and Google Play Store. These platforms may collect Technical and Usage Data according to their own privacy policies.
We also use third-party service providers (such as cloud hosting, analytics, and AI processing APIs like Google Gemini) who have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction or erasure of your personal data
- Object to or restrict processing of your personal data
- Request transfer of your personal data
- Withdraw consent
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our support team at: